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Telecommunications
is one of the world’s fastest growing market sectors and the Australian
telecommunications market is one of the fastest growing on earth. Australia
has more mobile phone subscribers and more internet hosts per head of population
than any other country in the world. Australia has a large foreign born
population and has become more active in international trade, factors which
account for a growth in long distance telephony of 8% per year over the past 5
years to June 1998. Cable
& Wireless Optus Limited has already laid an extensive cable network capable
of carrying local calls in many areas of Sydney, Melbourne and Brisbane. The
local call market is one in which very few Australian consumers have had a
choice of suppliers before, and as the Local Call marketing drive rolls out
during 1999, Cable & Wireless Optus expects to acquire a sizeable segment of
the local call market in these cabled areas. Cable
& Wireless Optus is active in many other markets besides telephony. As
owners of Australia’s largest satellite fleet and with a high speed ATM based
backbone network, the company is extremely active in the growing market of
corporate data management. In 1998, for example, Cable & Wireless Optus
carried more data than voice traffic on its international network for the first
time in the company’s history. The
company also competes in the premium TV market through Optus Vision and in the
fast growing internet market through Optus Internet. Residential internet
connection in Australia is said to be growing at a rate of 10% per month. |
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In
only seven years, Cable & Wireless Optus has built a national telephony and
communications network that spans Australia. From a base of zero in 1992, the
company now supplies the needs of more than 1.2 million mobile digital
customers and 1.9 million long distance customers. Cable
& Wireless Optus has a substantial investment in Australia and is continuing
to invest in the future. The company’s digital mobile network is supported by
more than 1,400 digital base stations covering more than 92% of the population
and the company intends to increase the size of this network to 2,000 base
stations by the year 2000. Cable
& Wireless Optus also supplies services to around 90 of Australia’s top
one hundred companies, carries the ATM traffic of one of Australia’s largest
banks, manages and supplies the communications needs of the Australian Defence
Force and the City of Brisbane and links all the universities in Australia in a
single internet network Optus
Vision operates as a fully equipped commercial television station, broadcasting
exclusive material from a group of channel partners as diverse as the Walt
Disney Corporation and Channel 7 Australia (for the Optus Vision Sports
Channel). |
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The
company was incorporated as Optus Communications P/L in 1992 for the express
purpose of becoming Australia’s alternative telephone company. From
the start, the name Optus was synonymous with competition in telephony. Optus
Communications installed its own HFC fibre optic cable network, in many areas of
Sydney and Melbourne in 1996 to carry Optus Vision Premium TV and local calls,
developed its own extensive digital mobile network and invested in its own fleet
of satellites for voice, video and data transmission On
November 17, 1998, the company was listed on the Australian Stock Exchange as
Cable & Wireless Optus Limited. Cable & Wireless Optus Limited is the
only wholly publicly owned integrated telecommunications company in Australia
and has also gained an international profile as the Australian arm of the
international Cable & Wireless Group. |
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The
Cable & Wireless Optus product range is continually expanding to provide
ever more sophisticated communication solutions. The
three most important new mass market product developments over the past year
are: The
increasing availability of Optus Local Calls, which will be carried on the fibre
optic cable network. More and more households in Sydney, Melbourne and Brisbane,
who can already receive Optus Vision premium TV, will also have access to Optus
local calls at competitive rates. The
introduction of the new internet product for both private and business use,
offering internet connection which is simple, flexible and innovative. The
new range of prepaid Express products, now available for pay as you go access,
offers the Cable & Wireless Optus customer a convenient new way to access
mobile, internet and long distance services In
addition to these new product launches, Cable & Wireless Optus continues to
introduce new and exciting customer services. One of the most important of these
is Optimiser, a service which automatically reviews each customer’s mobile
phone expenditure, and recommends that customers change to a different rate plan
if their past calling pattern indicates this is more economical for them |
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The
change in name and in status of Cable & Wireless Optus Ltd from a privately
owned to listed company on November 17, 1998 marked the beginning of a new phase
in the company’s history. However,
the Company recognises the inherent strengths of the Optus brand, which has
built up an enormous positive association among consumers. Cable & Wireless
Optus will therefore continue to build and promote the Optus brand in all
mass-market customer facing areas. Cable
& Wireless Optus is well positioned to be one of Australia’s leading
suppliers of integrated communication in telephony, internet, data and
entertainment. It is arguably the only company in Australia that can supply all
these needs from wholly owned resources. On
a corporate marketing level, leveraging a closer global working relationship
with the Cable & Wireless Group will enable Australian business to access
world best practice in data transmission and management. New data services
include access to a global digital highway linking the world’s business
capitals. Importantly for our corporate clients, Cable & Wireless will take
end-to-end responsibility for data transmission on this global network. |
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At
Cable & Wireless Optus, the most valued clients are current clients. The
company places a high value on ongoing customer service and the client
relationship. At the same time, Cable & Wireless Optus is an aggressive
player in the highly competitive communications market, actively seeking new
customers on every level from major corporations through to home, business and
residential accounts. Cable
& Wireless Optus is also a major sponsor of community events, helping to
sustain the Australian communities which sustain it. Cable & Wireless Optus
sponsorships include major sporting bodies such as Athletics Australia, support
for cultural icons such as the Australian Brandenburg
orchestra, major festivals, and community welfare initiatives such as the Kids
Help Line. 1998
was a watershed year for Cable & Wireless Optus, for the company was not
only restructured and renamed, but also repositioned in marketing terms. As a
result, Cable & Wireless Optus became the communications company which
promised Australia more to look forward to, encouraging a sense of optimism
which is highly appropriate for a company supplying a human need as basic as
communication. To
launch the new creative platform, the advertising asked dozens of Australian
children what they were looking forward to and then used their uncensored
answers to construct a totally fresh TV launch which used the uninhibited
honesty and imagination of children to make the point. This
was followed by a commercial featuring the future dreams of young women and a
third featuring older men, each revealing their very individual and very human
desires and thoughts. Of
course, Cable & Wireless Optus knows that they cannot simply theorise about
the future of communications - they must also deliver it. Step one in the
process was the announcement of “yesTime”. This promotion allows owners of
Optus digital mobiles to call each other free of charge within Australia for the
first 20 minutes of a call, any night between 8 pm and midnight. “yesTime”
is planned as the first of a new generation of communication and entertainment
products designed to provide better solutions to consumer needs. Another
recent Cable & Wireless Optus initiative was the development of the pre-paid
market under the Express sub-brand, offering customers the opportunity to
pre-pay mobile, long distance and internet usage and is particularly useful to
younger customers. “yesTime”
and Express are just the first two of many new generation Cable &
Wireless Optus products which Cable & Wireless Optus will deliver in the
future and which will be promoted in well integrated campaigns both above and
below the line. |
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Cable
& Wireless Optus looks at communications through the customers’ eyes. The
company is dedicated to providing
solutions which are fair, honest, flexible and creative with delivery which goes
beyond the customer’s expectation. Cable
& Wireless Optus provides
customers with something to look forward to. |
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| To carry its local calls and TV programs, Cable & Wireless Optus has laid 22,000 kilometres of optic fibre cable servicing 2.1 million homes in Australian capital cities. | |||
| Cable & Wireless Optus is the only telecommunications group in
Australia which has its own satellites as well as its own fibre optic cable and
mobile digital networks. There are currently four Cable & Wireless Optus
satellites circling the earth and the Company is planning to have a fifth
launched by 2001. |
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Cable & Wireless Optus is a co-owner of 20 submarine cables which
carry voice and data traffic to and from Australia, and will be the major
shareholder in a new fibre optic cable linking Australia with the west coast of
the USA via New Zealand. |
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Cable & Wireless Optus designed and built a digital mobile system for
the Century mine - the world’s largest zinc mine - situated in the outback 200
km from Mount Isa. |
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